Disaster recovery is the process of recommencing operations following a disaster by recovering access to hardware, data, software, equipment related to networking, power supply and connectivity. Disaster may refer to those of a natural kind like flooding or other forms such as cyber-attacks. Disaster recovery services may extend logistics if the damage has been devastating to the facilities. In this instance, disaster recovery will then include finding alternative work premises or the restoration of communications. Disaster recovery response should always follow a pre-documented disaster recovery plan which sets out the
procedures required to recover operational status in the quickest timeframe.
Managed services refer to instances where a company outsources part or all of their IT functions to a third-party provider. The service provider is called the Managed Services Provider. Outsourced roles can be as simple as equipment maintenance or include the full complement of IT services and functions. The main aim of a Managed Services Provider is to take complete control of the IT-related operations of an organisation that has little capabilities internally to fulfil the functions or assist and support an already competent IT team by taking over some of the day-to-day tasks.